About this role
Tier 3 Technical Support Agent at Pivotal. Location: Palo Alto or Miami. Role: resolving escalations, conducting RCA, documenting playbooks Requirements: 5+ years technical support experience with 2+ years in escalation/senior tier. Proficiency with Jira, CRM ticketing, log analysis, Grafana, AWS, and strong communication and critical thinking. Category: Customer Service Seniority: Senior Level Tools: Jira, Microsoft Office, Hubspot, Zendesk, Salesforce, Grafana, AWS, terminal Commitment: Full Time Workplace: Onsite Languages: English