About this role
Bilingual Sales Operations Service Agent (Spanish and/or Mandarin/Cantonese at Healthfirst. Location: New York or New Jersey or Connecticut or United States. Role: assisting brokers, resolving inquiries, tracking quality Requirements: High school diploma/GED; experience in telephonic customer service and handling escalated calls; ability to provide quality service to brokers/agents; bilingual in Spanish and/or Mandarin/Cantonese; strong communication and conflict resolution skills. Category: Customer Service Seniority: Entry Level Tools: Microsoft Excel, Microsoft Word, Microsoft PowerPoint, Microsoft Outlook Commitment: Full Time Workplace: Remote Languages: English, Spanish, Chinese