About this role
Onsite Enterprise Help Desk Agent at TRG Repair. Location: Westlake, Ohio, United States. Role: handling tickets, troubleshooting devices, documenting resolutions Requirements: 1-2 years mobility helpdesk or first-line technical service experience; high school diploma required; associate degree preferred; proficiency with Microsoft 365 apps; ability to pass background check; strong communication and multitasking skills. Category: Information Technology Seniority: Entry Level Tools: Microsoft 365, Microsoft Word, Microsoft Excel, Microsoft Teams, Microsoft Outlook, ServiceNow, Zendesk, iOS, Android, Chrome Commitment: Full Time Workplace: Onsite Languages: English