About this role
Service Delivery Leader at Cai. Location: Pennsylvania or United States. Role: leading team, troubleshooting issues, monitoring queues Requirements: Lead a technical product support team (12+ agents); 1–3 years supervisory and application/technical support experience; degree in Information Systems/Computer Science preferred; knowledge of platforms, OS, databases (Oracle, SQL Server), ERP, Salesforce, and ITIL; on-call rotation. Category: Information Technology Seniority: Mid Level Tools: Oracle, SQL Server, UNIX, Linux, Salesforce, ITSM, ACD, Java, Web services, ERP, ITIL Certifications: itil, java, database, web services Commitment: Full Time Workplace: Remote Languages: English