About this role
Lead Agent Guest Relations - PCR at Sanmanuel. Location: Las Vegas, Nevada, United States. Role: supervising agents, assisting guests, coaching staff Requirements: High school diploma or equivalent; 3+ years front desk experience; supervisory and leadership skills; knowledge of property/reservation systems (LMS preferred); strong communication, coaching, SOP development, and guest service abilities. Category: Customer Service Seniority: Mid Level Tools: LMS Commitment: Full Time Workplace: Onsite Languages: English