About this role
Call Center-Lead Guest Recovery Rep at City Barbeque. Location: Dublin, Ohio, United States. Role: supervising employees, handling calls, resolving complaints Requirements: Lead in call center supervising agents, handling guest calls and emails for first-call resolution, processing 86 requests, providing second-level support, and performing opening/closing duties. Schedule 1:30–8:30pm with one weekend day required. Category: Customer Service Seniority: Mid Level Commitment: Full Time Workplace: Onsite Languages: English