About this role
Help Desk Agent - Operations at Signanthealth. Location: Manila, Metro Manila, Philippines. Role: troubleshooting issues, logging tickets, escalating issues Requirements: 1–2 years help desk/IT support experience preferred; high school diploma required; English required and Mandarin preferred; familiarity with clinical trial systems, ServiceNow, IT troubleshooting, strong communication and analytical skills. Category: Information Technology Seniority: Entry Level Tools: ServiceNow, CTMS, EDC Commitment: Full Time Workplace: Onsite Languages: English, Chinese