About this role
Spanish-Speaking Service Desk Agent - MX at Excis. Location: Mexico City, Mexico City, Mexico. Role: managing tickets, coordinating dispatch, documenting tickets Requirements: Minimum 2 years service-desk experience; Spanish and strong English communication; Windows, Microsoft 365, Active Directory, networking fundamentals; ITSM/ticketing platform experience; strong troubleshooting and documentation skills. Category: Information Technology Seniority: Entry Level Tools: Microsoft Windows, Microsoft 365, Active Directory, ITSM, ServiceNow, Jira Service Management, Freshservice, ConnectWise, HaloPSA Certifications: itil, microsoft, comptia a+, comptia network+ Commitment: Full Time Workplace: Onsite Languages: Spanish, English