About this role
IT Service Desk Agent (m/w/d) – 1st Level Support at DATAGROUP Rhein-Main GmbH. Location: Mainz or Bonn. Role: handling requests, documenting tickets, supporting users Requirements: Completed IT apprenticeship (system integration) or equivalent experience; SÜ2 clearance or willingness to obtain; 1+ years IT support experience (1st/2nd level); Windows troubleshooting; ITSM ticketing; Active Directory and Microsoft 365 knowledge; fluent German and good English. Category: Information Technology Seniority: Entry Level Tools: Microsoft Office, Adobe, Microsoft 365, Citrix, Active Directory, ITSM Certifications: sü2 Commitment: Full Time Workplace: Hybrid Languages: German, English