About this role
Call Center Tier 1 (On-site Holland, OH) at Velocity MSC. Location: Holland, Ohio, United States. Role: answering calls, updating tickets, escalating issues Requirements: Provide inbound Tier 1 support, excellent communication and telephone etiquette, experience with Microsoft Office, ability to follow ticket protocol, multitask, remain calm, and escalate or document tickets accurately. Category: Customer Service Seniority: Entry Level Tools: Microsoft Office Commitment: Full Time Workplace: Onsite Languages: English