About this role
Sr. Director, Engineering Manager- Agent & Supervisor at Mckesson. Location: Mississauga, Ontario, Canada. Role: leading teams, managing platforms, ensuring compliance Requirements: Degree or equivalent, 13+ years professional experience with 6+ years leadership; experience with CCaaS platforms (Five9, Genesys, Verint), multi-platform lifecycle management, AI-enabled engineering, Agile/DevOps, CI/CD, and security/compliance. Category: Engineering Seniority: Senior Level Tools: CCaaS, Five9, Genesys, Verint, Claude, Copilot, ChatGPT, CI/CD, DevOps, Agile, CRM, IVR Commitment: Full Time Workplace: Hybrid Languages: English