About this role
Contact Center Agent at Factorial. Location: Mexico City or Barcelona or Brazil or Mexico or United States. Role: handling inquiries, resolving issues, documenting interactions Requirements: Native Spanish and fluent English required; strong communication, problem-solving, and multitasking skills; familiarity with CRM, call center or ticketing tools is a plus; prior call center/customer service experience advantageous. Category: Customer Service Seniority: Entry Level Tools: CRM software, call center tools, ticketing systems, call tracking system Commitment: Full Time Workplace: Hybrid Languages: Spanish, English