About this role
Client Service Quality Analyst I at Vitu. Location: Sacramento, California, United States. Role: monitoring calls, coaching agents, reporting metrics Requirements: 1+ year QA experience (or 2 years work experience). Experience monitoring calls, evaluating agent interactions, coaching, process management, MS Office proficiency, strong communication and collaboration skills. Category: Customer Service Seniority: Entry Level Tools: Microsoft Word, Microsoft PowerPoint, Microsoft Excel, Observe AI Commitment: Full Time Workplace: Onsite Languages: English