About this role
Customer Operations Manager at Hawk. Location: London, England, United Kingdom. Role: owning cadence, owning metrics, building agents Requirements: 7+ years in professional services/customer success/revenue operations in SaaS/AI; expert-level data analysis and Excel; experience building post-sales operating models, BI/analytics, Planhat/PSA/CRM integrations, and deploying AI agents like Claude. Category: Business Operations Seniority: Senior Level Tools: Planhat, Microsoft Excel, Claude, PSA, CRM, BI Commitment: Full Time Workplace: Hybrid Languages: English