About this role
Enterprise Service Desk Agent (R14080) at Oportun. Location: Mexico. Role: serving users, troubleshooting issues, escalating tickets Requirements: 1–3 years help desk/IT support experience, bilingual English/Spanish, working knowledge of Windows/macOS/iOS/Android, experience with ticketing systems (ServiceNow), Active Directory, VPN, strong customer service and troubleshooting skills. Category: Information Technology Seniority: Entry Level Tools: ServiceNow, Windows, macOS, iOS, Android, Okta, Microsoft Exchange, Microsoft Azure, Microsoft Active Directory, Five9, VPN, ITIL, COBIT, SDaaS Certifications: itil foundation Commitment: Full Time Workplace: Remote Languages: English, Spanish