About this role
Senior Manager - Agent Chat (Remote) at United Airlines. Location: Chicago, Illinois, United States. Role: creating strategy, analyzing results, supporting agents Requirements: 9+ years related experience with 3+ years in contact center management and 3+ years managing chat; bachelor's degree or 4 years relevant experience; 5 years leadership; MS Office proficiency, project management, contact center and chat technology knowledge; travel up to 30%; must be authorized to work in the U.S. Category: Customer Service Seniority: Senior Level Tools: Microsoft Excel, Microsoft Word, Microsoft PowerPoint Commitment: Full Time Workplace: Remote Languages: English