About this role
Senior Manager, Care Operations at evermore. Location: United States. Role: driving operations, designing agents, managing vendors Requirements: 7+ years in contact center or care operations, experience deploying production AI agents, multi-vendor BPO management, analytics fluency, vendor/SOW negotiation, and ability to operate in regulated healthcare settings; US work authorization required. Category: Project and Program Management Seniority: Senior Level Tools: Salesforce (Service Cloud), Vonage, Zendesk, EasyGenerator, Confluence Commitment: Full Time Workplace: Remote Languages: English