About this role
Contact Centre Representative (Credit Counsellor, Client Account Management) at CIBC. Location: Toronto, Ontario, Canada. Role: assessing clients, resolving debt, handling calls Requirements: Assess client profiles, discuss repayment options, and resolve delinquencies via inbound/outbound calls. Must multitask across systems, work metric-driven shifts (including evenings/weekends), start onsite for 60+ days with potential to join Agent@Home meeting tech and workspace requirements. Category: Customer Service Seniority: Entry Level Commitment: Full Time Workplace: Hybrid Languages: English