About this role
Help Desk Specialist I (Tier 1 Agent) at Titan Technologies. Location: Ashburn or San Antonio or Orlando. Role: serving users, troubleshooting issues, documenting incidents Requirements: 1+ year IT help desk experience, knowledge of Windows, Microsoft Office, Active Directory, basic networking; ability to work rotating shifts (including nights/weekends/holidays); U.S. citizenship and successful CBP background investigation required. Category: Customer Service Seniority: Entry Level Tools: ServiceNow, ServiceNow ITSM, Windows, Microsoft Office, Active Directory, GlobalProtect, Zscaler, Amazon Connect, DHS Workplace Certifications: comptia a+, hdi csr, hdi sca Commitment: Full Time Workplace: Onsite Languages: English