About this role
CX AGENT - DURBAN CENTRE BASED at The Faculty. Location: Umhlanga, KwaZulu-Natal, South Africa. Role: handling interactions, resolving cases, updating information Requirements: Minimum 3 years customer service experience, strong written and verbal English (neutral accent for voice), multichannel support ability, experience with sensitive/compliance queries beneficial, and proficiency with CRM/case management workflows. Comfortable working US hours. Category: Customer Service Seniority: Mid Level Commitment: Full Time Workplace: Onsite Languages: English