About this role
Customer Support Agent - L1 at Cyncly Careers. Location: São Paulo or Brazil. Role: supporting customers, troubleshooting issues, documenting solutions Requirements: Ongoing or completed bachelor's degree in IT (preferred/ongoing accepted), proven customer service experience, experience with remote support and CRM/ticket systems (preferably Zendesk), fluent English, strong communication and problem-solving skills, availability for specified rotating daytime-evening schedule with Saturday rotation. Category: Customer Service Seniority: Entry Level Tools: Zendesk Commitment: Full Time Workplace: Hybrid Languages: English