About this role
Tier 1 Call Center Agent at Maximus. Location: San Antonio, Texas, United States. Role: handling contact, resolving issues, documenting tickets Requirements: Active TS/SCI clearance required, associate degree or 2+ years technical help-desk experience, IAT Level 1 minimum (Level 2 preferred), experience with ServiceNow/Jira/BMC Remedy, and familiarity with networking and software troubleshooting. Category: Customer Service Seniority: Entry Level Tools: ServiceNow, Jira Service Management, BMC Remedy, ServiceNow ITSM Certifications: ts/sci, iat level 1, iat level 2 Commitment: Full Time Workplace: Onsite Languages: English