About this role
Product Support Agent - Smart Building at RealPage, Inc.. Location: Richardson, Texas, United States. Role: resolving issues, troubleshooting problems, documenting interactions Requirements: 2+ years customer service experience (contact center preferred), strong written and verbal communication, technical troubleshooting across systems, de-escalation skills, problem solving, and client-focused mindset. Category: Customer Service Seniority: Entry Level Tools: STRATIS, Smart Access, Smart Devices, IoT Commitment: Full Time Workplace: Remote Languages: English