About this role
Contact Center Agent at Carrier. Location: Monterrey, Nuevo León, Mexico. Role: supporting distributors, managing orders, resolving issues Requirements: High school diploma (associate preferred), 1–3 years customer service experience, bilingual English/Spanish, working knowledge of SAP/ERP/CRM systems, ability to work in high-volume environments and resolve distributor issues. Category: Customer Service Seniority: Entry Level Tools: SAP, CRM, ERP Commitment: Full Time Workplace: Onsite Languages: English, Spanish