About this role
IT Call Center Agent at AIDS Healthcare Foundation. Location: Los Angeles, California, United States. Role: responding inquiries, resolving tickets, performing analysis Requirements: Provide front-line technical support for hardware, software, and peripherals; respond to and resolve service tickets per SLA; perform root cause analysis and escalate when needed. Supports desktops, laptops, mobile devices, and videoconferencing. Category: Information Technology Seniority: Entry Level Commitment: Full Time Workplace: Onsite Languages: English