About this role
IT Support Agent (1 & 1.5 line) at ALDI Tech Hub. Location: Krakow, Lesser Poland Voivodeship, Poland. Role: processing tickets, troubleshooting issues, documenting solutions Requirements: Completed vocational training or degree in IT, experience with ticketing systems (ServiceNow, Jira) and ITIL/SLA management advantageous, B2+ English, availability for 2-shift rotation including weekends and bank holidays. Category: Information Technology Seniority: Entry Level Tools: ITSM, Z1 Webmessenger, Microsoft Exchange, ServiceNow, Jira Service Management Commitment: Full Time Workplace: Hybrid Languages: English