About this role
1679 - Tier 1 IT Helpdesk / MSP Support Agent - Kenya at Software Estrategico. Location: Nairobi, Nairobi City, Kenya. Role: providing support, troubleshooting issues, documenting tickets Requirements: 1–2 years IT support experience; knowledge of Windows/macOS, Active Directory, networking fundamentals; experience with ticketing platforms (ConnectWise, ServiceNow, Zendesk); strong troubleshooting and English communication skills. Category: Information Technology Seniority: Entry Level Tools: Windows, macOS, Active Directory, ConnectWise, ServiceNow, Zendesk, Microsoft 365, Google Workspace Commitment: Full Time Workplace: Onsite Languages: English