About this role
Contact Center Agent III at Nbtbancorp. Location: Norwich or Oneida or Scranton. Role: resolving inquiries, troubleshooting applications, facilitating training Requirements: Associates degree +3 years experience (or equivalent), advanced contact-center troubleshooting, banking product knowledge, fraud awareness, ability to de-escalate, training aptitude, flexible hours 7am-7pm, Saturday required, driver's license and ability to travel to multiple centers. Category: Customer Service Seniority: Mid Level Commitment: Full Time Workplace: Onsite Languages: English