About this role
[輪班] 一線客服組長Customer Service Assistant Manager at Coupang. Location: Taipei, Taiwan, Taiwan. Role: managing team, supporting agents, handling escalations Requirements: Supervise and support a frontline customer service team (10–15 agents), manage attendance and operations, handle escalations, coach agents, assist onboarding, and work rotating shifts (07:00–23:00 coverage). Category: Customer Service Seniority: Mid Level Commitment: Full Time Workplace: Onsite Languages: Chinese