About this role
Senior Service Desk Agent night shift - Hybrid at Teletrac Navman. Location: Monterrey or Northbrook. Role: handling requests, resolving issues, coaching associates Requirements: 2+ years customer support experience, basic IT knowledge of websites/applications, strong communication and organizational skills, ability to work autonomously and night shifts (Sun–Thu 14:00–03:00), experience with SAP/CRM preferred. Category: Customer Service Seniority: Entry Level Tools: Teletrac Navman, SAP, CRM Commitment: Full Time Workplace: Hybrid Languages: English