About this role
Senior Service Desk Agent at Teletrac Navman. Location: Monterrey or Northbrook. Role: logging requests, resolving issues, coaching associates Requirements: 2+ years customer support experience, basic IT understanding of websites/applications, strong communication, organizational and multitasking skills, ability to work Sunday–Thursday 2:00pm–3:00am shifts, and willingness to assist after-hours on rotation. Category: Customer Service Seniority: Entry Level Tools: Teletrac Navman platform, SAP, CRM, GPS Commitment: Full Time Workplace: Onsite Languages: English