About this role
Helpdesk Agent at AtkinsRéalis. Location: Riyadh, Riyadh Province, Saudi Arabia. Role: managing requests, documenting records, resolving inquiries Requirements: Handling inbound/outbound calls, e-mails, web requests and walk-ins; providing prompt, accurate resolutions; documenting records; escalating and following up to ensure customer satisfaction; proficient with Microsoft Office. Category: Customer Service Seniority: Entry Level Tools: Microsoft Office Commitment: Full Time Workplace: Onsite Languages: English