About this role
(Senior) Projektmanager Bots & Automation Customer Care (m/w/d) (708250) at Lidl. Location: Germany. Role: designing bots, managing rollouts, steering teams Requirements: Several years customer service experience, Master's degree in information systems or business administration, experience with chat/voice bots and Agentic AI, agile project management, stakeholder and interface management, and developer team coordination. Category: Project and Program Management Seniority: Senior Level Tools: Agentic AI, Chatbots, Voicebots, KPI dashboards Commitment: Full Time Workplace: Onsite Languages: German