About this role
Guest Engagement Specialist - Tier 2 at Stand Out For Good, Inc.. Location: Knoxville, Tennessee, United States. Role: handling escalations, resolving disputes, supporting agents Requirements: Handle escalated guest issues, financial disputes, and fraud reviews; provide real-time support to Tier 1 agents; strong written/verbal communication, attention to detail, and ability to work nights and weekends. Category: Customer Service Seniority: Mid Level Tools: Google Workspace, Google Chat Commitment: Full Time Workplace: Onsite Languages: English