About this role
Call Center Audits and Investigation (A&I) Fraud Agent- West Sacramento, CA-Hybrid at Gainwell Technologies LLC. Location: West Sacramento or California. Role: answering calls, documenting calls, identifying fraud Requirements: High school diploma/GED, 6+ months customer service/telephone experience preferred, experience with help desk/CRM systems, proficiency with Microsoft Word/Teams/Outlook, strong communication and analytical skills. Category: Customer Service Seniority: Entry Level Tools: Microsoft Word, Microsoft Teams, Microsoft Outlook, CRM, help desk software, internet browsers Commitment: Full Time Workplace: Hybrid Languages: English