About this role
Guest Service Agent at Sheraton Miami. Location: Miami, Florida, United States. Role: processing check-ins, assisting guests, resolving complaints Requirements: High school diploma or equivalent; ability to work in a fast-paced, customer-facing environment; hospitality experience and knowledge of PMS/CRM preferred; Microsoft Word and Excel proficiency; able to work flexible schedule including weekends/holidays; able to lift up to 80 lbs. Category: Customer Service Seniority: Entry Level Tools: PMS, CRM, Microsoft Word, Microsoft Excel Commitment: Full Time Workplace: Onsite Languages: English