About this role
Agent - Service Desk I (Req. ID No. 1574) at Okada Manila. Location: Philippines. Role: triaging tickets, providing support, troubleshooting systems Requirements: 2+ years IT service desk/helpdesk experience; diploma or equivalent practical IT experience; ITIL v3 advantageous; experience with ticketing/ITSM, Active Directory, network basics; strong English communication and troubleshooting skills. Category: Information Technology Seniority: Entry Level Tools: Microsoft Active Directory, ITSM, incident based ticketing systems, POS Certifications: itil v3 Commitment: Full Time Workplace: Onsite Languages: English