About this role
Agent - Service Desk I (Req. ID No. 1574) (1574) at Luxury Resort in Manila | 5-Star Hotel, Dining & Entertainment | Okada Manila. Location: Manila, Metro Manila, Philippines. Role: triaging tickets, providing support, troubleshooting systems Requirements: 2+ years service desk/helpdesk experience, IT diploma or equivalent, proficiency in English, knowledge of ticketing/ITSM systems, basic network and desktop troubleshooting, strong communication and teamwork. Category: Information Technology Seniority: Entry Level Tools: Microsoft Windows, Active Directory, ITSM, POS Certifications: itil v3 Commitment: Full Time Workplace: Onsite Languages: English