About this role
IT Support & Workplace (ITSW) Agent (f/m/d) at BMG (Bertelsmann). Location: Berlin, Berlin, Germany. Role: providing support, managing tickets, creating documentation Requirements: Bachelor's degree or equivalent, 3+ years workplace IT support experience, expertise in Windows/macOS device support, ITIL experience, network fundamentals, corporate video conferencing, strong communication; fluent English and German (B2). Category: Information Technology Seniority: Mid Level Tools: Microsoft O365, JAMF, Intune/Autopilot, Active Directory, Okta, Jira, Confluence, Microsoft Teams, Zoom Certifications: itil Commitment: Full Time Workplace: Hybrid Languages: English, German