About this role
Service Desk 1st Line Support Agent (Freelancer) at Netcompany. Location: Lisbon, Lisbon, Portugal. Role: resolving tickets, installing software, training users Requirements: 3+ years IT service desk experience, C1 English, knowledge of Active Directory, ITSM tools (Jira/ServiceNow), Office tools, software installation, hardware troubleshooting, and IT security best practices. Category: Information Technology Seniority: Mid Level Tools: Active Directory, Azure, Microsoft Excel, Microsoft Word, Jira, ServiceNow, Microsoft 365, BitLocker, VPN Certifications: itil v4, mta, mcsa, mcse, microsoft a