About this role
Senior Customer Service Agent - After Hours Support at Access Bank PLC. Location: Sandton, Gauteng, South Africa. Role: handling queries, supporting digital, approving holds Requirements: Handle complex inbound/outbound customer queries and escalations after hours; support digital banking platforms; Grade 12 required; minimum 3 years customer service experience; FICA and banking system knowledge. Category: Customer Service Seniority: Mid Level Tools: FlexCube, Access More, Mobile App, Internet Banking Commitment: Contract Workplace: Onsite Languages: English