About this role
Store Support Center Agent at Majors Management. Location: Lawrenceville, Georgia, United States. Role: answering contacts, triaging issues, creating tickets Requirements: Provide Tier 1/Tier 2 support for store technology, facilities, and customer experience; create and document tickets; meet performance targets. Requires high school diploma and 1+ year call center/help desk or customer service experience. Category: Customer Service Seniority: Entry Level Tools: Zendesk, Cognigy IVA, NICE Mpower Copilot, NICE CXone, Salesforce, FM Dashboard Commitment: Full Time Workplace: Onsite Languages: English