About this role
Service Desk Agent at MB2 Dental. Location: Carrollton, Texas, United States. Role: providing support, troubleshooting issues, documenting incidents Requirements: Provide Tier 1 IT support in a HIPAA environment, troubleshoot workstations/peripherals, perform Active Directory tasks, document tickets, support Office 365 apps, and lift equipment up to 50 lbs. Category: Information Technology Seniority: Entry Level Tools: Office 365, Outlook, Teams, OneDrive, Active Directory, Windows 10/11, Ticketing systems, Remote support tools Commitment: Full Time Workplace: Onsite Languages: English