About this role
Guest Experience Agent (m/w/d) - 100% remote aus dem Ausland & German speaking at Raus. Location: Berlin, Berlin, Germany. Role: supporting guests, processing inquiries, handling emergencies Requirements: Customer service experience (hotel/tourism preferred), very good German (C1+), good English, familiarity with Slack/Notion/CRM/WhatsApp, structured, reliable, able to handle guest emergencies and technical inquiries. Category: Customer Service Seniority: Mid Level Tools: Slack, Notion, CRM, WhatsApp Commitment: Part Time, Contract Workplace: Remote Languages: German, English