About this role
Operations Agent at Forward. Location: Des Plaines or Arlington Heights. Role: managing escalations, coordinating shipments, tracking shipments Requirements: Progressive logistics or customer relations experience; strong judgment, analytical and communication skills; proficiency with Windows and Microsoft O365 apps and web conferencing; comfortable working onsite at a multimodal terminal. Category: Supply Chain / Logistics / Procurement Seniority: Mid Level Tools: Windows, Microsoft O365, Microsoft Outlook, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Teams, Zoom, Webex Commitment: Full Time Workplace: Onsite Languages: English