About this role
On-Site Technical Support Agent at NTT DATA Services. Location: Guadalajara, Jalisco, Mexico. Role: providing support, escalating issues, onboarding users Requirements: Provide IT service desk support, troubleshoot hardware/software (Win 10, macOS, iOS, Android, Google Suite, Microsoft), escalate issues, support onboarding, work 24/7 rotational office shifts, and communicate effectively in English. Category: Information Technology Seniority: Entry Level Tools: Win 10, macOS, iOS, Android, Google Suite, Microsoft Commitment: Full Time Workplace: Onsite Languages: English