About this role
(Mandarin) Chinese Bilingual Agent - Non-voice for Gaming Project at Keywords Studios. Location: Pasig, Metro Manila, Philippines. Role: delivering support, investigating inquiries, maintaining reports Requirements: C1-C2 Mandarin (Traditional) proficiency and B2+ English, strong written communication, experience with ticketing/email/chat support, familiarity with Helpshift/Zendesk and MS Office/Google Suite, flexibility and reliability. Category: Customer Service Seniority: Entry Level Tools: Helpshift, Zendesk, CRM, Microsoft Office, Google Suite, Discord, Slack, Google Meet Commitment: Full Time Workplace: Onsite Languages: Chinese, English