About this role
Customer Experience Agent at Nelo. Location: Mexico City, CDMX, Mexico. Role: Provide fast, accurate support, Analyze tickets and identify root causes, Collaborate with product and engineering Requirements: 2-4 years in customer support or fintech/ marketplace environments; fluent in Spanish with comfortable English; analytical, proactive, and able to handle high-concurrency channels; able to think like a product analyst. Category: Customer Service Seniority: Mid Level Commitment: Full Time Workplace: Onsite Languages: Spanish, English