About this role
Senior Managed Services Client Service Desk Agent at Nttlimited. Location: Jakarta, Jakarta, Indonesia. Role: handling tickets, diagnosing requests, escalating issues Requirements: Acting as escalation contact for clients/vendors, handling calls/chats/tickets per SOPs, applying ITIL concepts, working 24x7 shift roster, and possessing technical knowledge of networks, security, cloud, and collaboration. Category: Information Technology Seniority: Senior Level Tools: WAN, LAN, WLAN, Cloud, Videoconference Certifications: itil v4 foundation Commitment: Full Time Workplace: Onsite Languages: English