About this role
Helpdesk Agent at Sembi. Location: Houston, Texas, United States. Role: resolving tickets, configuring hardware, supporting onboarding Requirements: Troubleshoot Windows/ChromeOS/macOS/iOS/Android, manage tickets, configure hardware/accounts, use MDM (Intune), administer Microsoft 365 and Google Workspace, work with Okta and Jira Service Management, and produce technical documentation. Category: Information Technology Seniority: Entry Level Tools: Intune, Google Workspace, Microsoft 365, Gmail, Drive, Meet, Calendar, Okta, Jira Service Management, Windows, ChromeOS, macOS, Android, iOS Certifications: comptia a+, comptia network+, microsoft endpoint administrator, itil foundation, google workspace administrator, okta professional Commitment: Full Time Workplace: Onsite Languages: English